We learn best from our mistakes when we own our mistakes. There are times when you will be expected to apologize for your actions. Here is a five-step plan:
- Clearly indicate what you are sorry for
- Do not provide a reason or justification for your mistake (don’t use the word “but”) – that only makes your apology smaller
- Indicate how you know your mistake was the wrong thing to do
- Indicate how your behavior will be different in the future
- Promise to not repeat the mistake
“Please know that I am sorry for being mean to you when I told a story about you that was not true. I know that it isn’t good to spread rumours about others. I promise you that in the future I will never spread rumours again about anyone.”
Do not be upset if you do not get an apology in return. You are apologizing and owning your own mistakes and that is what is important.